Thank you for purchasing from The Shoe Room. We have personally selected our styles to provide fashionable functional options to keep you comfortable and stylish all day. We are confident our footwear will serve you well but if you have any concerns please tell us.
And of course, if you are happy with your purchase please tell your friends as we would love to help them look and feel great too.
If you have any suggestions for shoe styles you would like to see in our Shoe Room let us know. My team and I are always keen to find new options for you.
Regards,                                                                                                                                                                                                                                                   Charlotte and the Team

 
 Our return policy 

For any unworn product returned to us within 14 days of purchase, in the original box and accompanied with proof of purchase (your receipt) we will gladly provide an exchange, and or credit. 

However, all SALE items are final so please choose wisely.

We are proud of the product we supply. We try to source only quality items and for the most part we are successful.  However, every now and then there are unforeseen faults in products. In this instance we ask that you return the product to our store as soon as possible.  For any manufacturer’s faults we will sort the problem for you, firstly by repairing the product to a high quality standard.  If a repair is not possible (this is at the discretion of our Owner or Shop Manager only), we will provide an exchange, store credit or refund to the amount on your receipt.

We comply and uphold the Consumers Guarantees Act.