Online Ordering 

The Shoe Room’s mission is to provide you with a personal touch when selecting your footwear, balancing fit and fashion to get the best outcome for you. However, in these unprecedented times, where physically visiting our shop is difficult, we have provided information here to help you select the perfect shoe and the perfect size, then contact our friendly customer care team to arrange delivery.


Know Your Size

Here at The Shoe Room, we stock a range of premium international brands that use UK, US (NZ equivalent) and EU sizing.  As such, the Size Guide is approximate, and sizes may vary from brand to brand.

   Shoe Fitting Guide  


Many people find that one of their feet is slightly longer than the other. Make sure you measure both feet and select a size that will accommodate your longest foot.

Because the foot is three-dimensional, any measuring device can only approximate your true shoe size.  Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly to the maker or style.



Making the Purchase

Once you have chosen your shoe and know your size give our friendly team a call on 03 929 0927 (10am-4pm) or send us a email at Remember, our team are all Fitting Specialists and can offer advice and recommend the correct size and style for your foot.

Have ready

·         Your name and address details

·         Your shoe choice and size, and colour preference

·         Your phone and email details

We will check that your chosen purchase is available, confirm the shipping costs and email you an invoice providing our payment details.

On receipt of payment we will dispatch your shoes via Courier.  An email with a tracking number will be sent to you for confirmation of shipment of your purchase.


Check for Fit at Home

When the shoes arrive, follow these instructions to check the fit:

·         Try on a carpet so the soles don't get scuffed.

·         Wear your usual socks or stockings

·         Try both shoes on, fastening comfortably and securely

·         Stand with your weight evenly distributed

·         Check that you can wiggle your toes, and you can't feel any pressure points or pinching of your feet

Fitting Options

Many of our shoes are designed to give maximum fit flexibility and provide an adjustable fit, either by having a removable insole or by providing an extra insole or forefoot filler.  You  may also have your own orthotic that will give you some fitting options.

·         Look inside the shoe to see if the insoles are removable.

·         Some styles are supplied with two insoles. Removing insoles creates extra depth within the shoe, and also allows you to replace with your own orthotics.

·         Try the shoe on with the insoles in place. If the shoe feels too tight, remove one insole and try on again.

·         Consider each foot individually

·         By removing insoles, or replacing with your own orthotics, you can tailor the fit of each shoe

·         Lastly, adjust any straps or laces to the most comfortable setting for each foot.

·         If you have ANY concerns regarding the fitting of our footwear, please do not hesitate to contact our friendly customer service team!!! 

Returns Policy

Fitting Tips 

·         Half sizes can offer a better fit for many people. However, if you are measuring a half size and this is not available it is best to go up a size. If in doubt don’t hesitate to check with our friendly team as they are familiar with the shoe fitting and can give you an idea of how the shoe fits

·         BEST ADVICE: Wear the right shoe for the right occasion! Whether you are climbing hills, attending a wedding, working all day standing, or going to school, you need appropriate footwear. Footwear is designed with a purpose and cannot be expected to perform correctly if worn at the wrong time or in incorrect circumstances.

·         There is no substitute to having your shoes correctly fitted, allowing a professional to assess the right style, size, fitting, who will observe/assess any problem that may possibly be arising, and giving you good advice – free!